DOKU+MEDIEN Forum 2019 (fully booked)
Twelve exciting presentations in two seminar blocks await you, where expert speakers will address both fundamental and current topics, covering everything from legal and normative requirements to editorial methods right through to solutions for electronic, mobile documentation. What’s more, the refreshment breaks offer an ideal opportunity to 'talk shop' and network with the colleagues and experts.
Don't miss out on this fantastic opportunity!
22nd DOKU+MEDIEN Forum 2019
at ZINDEL AG, Hamburg
Investment: EUR 450 + VAT
For early bookers until 09.01.19: EUR 390 + VAT.
The A and B seminar blocks take place at the same time.
The Battle of the Giants: the Revised IEC 82079-1 vs. the New ISO 20607
Schmeling + Consultants GmbH
Both of the international standards IEC 82079-1 and ISO 20607 deal with creating user information. The first constitutes a fundamental standard that covers the state of technology for creating all kinds of information to support product use. The second only applies to machines and addresses the safety-related requirements for operating instructions and specifies the provisions in safety standard ISO 12100, Section 6.4 and, in doing so, the EC guideline for machines.
Both standards are relevant in relation to technical editing for mechanical engineering. The presentation illustrates the possibilities and limits of applying both standards simultaneously, explains the background for each and provides specific information for how they can be applied in practice.
Content Delivery is not a Utopian Dream: Digital Information Services in Practice
Prof. Wolfgang Ziegler
University of Applied Sciences, Karlsruhe
Technical communication is becoming ever-more intelligent. Well, at least it seems that way when you consider how frequently the terms ‘smart’ systems and products and ‘intelligent’ information occur. However, many things that have an impact on how technical communication works are often hidden behind these familiar phrases ─ in many parts but also new approaches. These approaches affect the creation process as well as the (potentially new) way of using content in content delivery.
To understand this systematically, the presentation will address, inter alia, the cascade of intelligence relating to native, ontologically advanced and artificial intelligence. It aims to clarify the potential opportunities and consequences associated with the transition from a purely technical view of content delivery to digital information services.
Service Documentation Today: Digital, Customised and with Real Added Value
Having the most up-to-date service documentation is crucial if you wish to offer professional service with an ever-increasing amount of product variations and different technologies. However, more often than not, such documentation simply does not exist and batch size 1 machines increase requirements even further. The tasks performed by service technicians in operation worldwide are changing and the demographic shift is inevitable, thus causing major challenges for the majority of medium sized enterprises in the mechanical engineering and construction sectors.
Internal Documentation, Standards and Knowledge Management – Luxury or Necessity?
The vulnerability of company documentation
Luther Rechtsanwaltsgesellschaft mbH
Responsibility for products forces companies to not only produce information for product users but also to record their own actions, such as by creating technical documents. This does not constitute a ‘formal’ challenge per se. Put clearly: anyone who documents poorly eventually ends up at odds with the law, just as companies that, in technical terms, manufacture faulty products and distribute them on the market do. Many companies are simply not aware of this fact – especially mid-sized enterprises. The solution to the problem lies in knowledge and standard management. The rule of thumb here is simple: we aren’t talking about an employee hobby but a legal challenge that the company has to tackle and overcome.
High Product Variance? No Problem for an Editorial System!
Using feature-based variant management
Manufacturers are able to produce and deliver products in a variety of configurations using one standard product. End users only wish to see product information that is relevant for their particular configuration. We would like to present a method for representing this variability in documentation that uses product analyses and factorises specific characteristics to configure a compact variant management system.
Meta Data and iiRDS – not just for the Big Players!
The question when it comes to iiRDS: should you wait a little longer or start straight away? I’d like to address this by illustrating how to use iiRDS in the practical sense, and presenting various use cases along the way where iiRDS can already be applied today, without having to directly implement it in its entirety, allowing large projects to be started. There are already many use cases where iiRDS has been put to good use e.g. in SEO optimisation for HTML5 help files or in supplier documentation. I will demonstrate these approaches using an MS Word document that automatically contains meta data by way of machine learning and can then be directly used in the area of service.
Using Plain Language to Accommodate for Every User – a Component of Safer Instructions
Simplified, people-oriented, easy to control, regulated language: what can we do to make sure that we are really understood?
Prof. Dr. Klaus Schubert
The University of Hildesheim
Comprehensibility is the top priority when it comes to technical documentation. But whoever makes savings here ends up paying more for hotlines and warranties. What can we do? Simplify our language? But what would be the most effective way of doing so? And what is the most simple for whom? Images instead of text? Or reducing content? This presentation aims to provide an overview of current comprehensibility optimisation methods and proposes selection criteria in the process.
Without Semantics Everything is Meaningless: the Importance of Semantic Information Modelling
Prof. Dr. Martin Ley
Munich University of Applied Sciences (MUAS)
This presentation by Prof. Ley illustrates information modelling in terms of semantics and addresses the following questions: what actually is semantics? What could a semantic information model for technical communication look like? What opportunities can semantic technologies offer (i.e. intelligent assistance) and what could a corresponding system architecture look like?
Answers to all of these questions will be addressed both in the presentation and interactively, along with the participants.
Technical Editing with a System or is Reproducible Quality possible without ISO 9001?
What do you need to produce legally compliant, complete and comprehensible technical documentation? Well-qualified technical editors and a book shelf full of material on legislation and standards. Some good instructions are just about able to get by this way.
However, it would be much more sustainable if a stable creation process were in place, allowing for continuous improvement. In other words, a QM-system pursuant to ISO 9001. But let’s avoid the mountains of paper checklists and set up a Wiki that incorporates all editorial matters. It’s the only way to ensure ongoing, consistently high quality.
Documentation without the Turbulence: Ideas from the Aviation Industry to Make Every Instruction Manual Safer
ASN Ingenieursgesellschaft mbH & Co. KG
Safety in relation to operations and maintenance is of particular importance in the aviation industry. Technical documentation plays a significant role: even minor accidents can prompt fundamental concepts to be re-evaluated.
Some of the resulting solutions, such as the inclusion of checklists, have long since found their way into other sectors. Yet, the aviation industry continues to offer technical editors ‘on the outside’ new ideas which could contribute to enhancing the safety of their documentation.
Interactive and Animated Graphics Set your Mobile Documentation in Motion!
Janka Oldsen and Lars Schiller
Instructions are becoming mobile and it is high time for graphics to be on the move too! Texts and tables are not the only features that should be adapted for smaller screens, as graphics change as well. Everything that is limited to being static on paper suddenly has the potential to move and flash. The possibilities are endless: clicking on individual elements, zooming in on images, accessing additional information, visualising complicated processes, displaying directions of movement, demonstrating proper handling and playing flashing frequencies for warnings. Everything is possible but not everything makes sense. There is an enormous amount of work involved and, in addition to illustration skills, lines of code are also required. However, if they are used properly, interactive and animated graphics offer real added value and certainly have the potential to increase the comprehensibility of instructions.
Spare Parts Catalogues with 3D-Models using VR Glasses
TID Informatik GmbH
Virtual reality in practice – is this the future!? Do you already use a 3D spare parts catalogue and are planning to also link it up to VR/AR applications in the future?
We are specialists for electronic spare parts catalogues and service information systems and have sought to answer the question to what degree of effort and cost-benefit ratio this undertaking really means for industrial companies. For this pilot project, the focus was on usability in daily business. We are sure the results of the test phase will surprise you! At this presentation, come and find out what is already possible with ‘low cost’ VR glasses.